These terms and conditions outline the rules and regulations for the use of the services of FixRiver, a company incorporated under the name FIXRIVER LLC, with a tax identification number (EIN) 352840404 and registered office at 7901 4TH ST N, STE 300, ST PETERSBURG, FL, USA, 33702 (“FixRiver”, “we”, “us”).
They apply to:
- the website https://fixriver.com and every page on it; and
- the FixRiver CRM mobile application for iOS and Android (the “App”). For the App, this document is also the end user licence agreement (EULA) between you and FixRiver.
By accessing this website, or by downloading, installing or using the App, you accept these terms and conditions. Do not continue to use them if you do not agree to all of the terms stated on this page.
Last updated: August 6, 2026.
1. Privacy, and why there is no cookie banner
How we handle personal data is set out in our Privacy Policy, which forms part of these terms. In short: neither this website nor the App uses cookies. We set none of our own and we embed no third-party advertising or tracking cookies, which is why you were never asked to accept any. The App requests a single optional device permission — push notifications — and works in full if you decline it.
You can have your account and your personal data deleted at any time: from inside the App, or from fixriver.com/data-deletion/ without reinstalling it.
2. Who may use the App
The App is a professional tool for businesses. To use it you must be at least 18 years old and be using it in the course of your work, on behalf of an organization that has an active agreement with us. If you accept these terms on behalf of an organization, you confirm that you have authority to bind it, and “you” then means that organization.
Accounts in FixRiver CRM are created by invitation, by us or by your organization’s administrator. There is no self-registration inside the App, and the App is not offered to the general public as a consumer service.
3. Your account
You are responsible for keeping your credentials secret and for everything done through your account. Tell us at contacto@fixriver.com as soon as you suspect that someone else has access to it. We may suspend an account immediately where we reasonably believe it is compromised, is being used in breach of section 6, or is putting the service or other users at risk; where we do, we will tell you why.
Your organization’s administrator can create, suspend and delete accounts within that organization, and can see the activity carried out with them.
4. Licence to use the App
Subject to these terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and use the App on devices you own or control, solely for your own internal business use and for as long as your organization’s agreement with us is in force. We reserve all rights not expressly granted.
You must not:
- copy, modify, translate or create derivative works of the App;
- reverse engineer, decompile or disassemble the App, or attempt to derive its source code, except to the extent that applicable law expressly permits it despite this restriction;
- rent, lease, lend, sell, sublicense, resell or otherwise make the App or the service available to any third party;
- remove, obscure or alter any proprietary notice;
- use the App to build a competing product, or to benchmark it for publication without our written consent;
- circumvent or attempt to circumvent any authentication, rate limit, quota or security measure;
- access the service by automated means other than the interfaces we provide, or extract data from it at a scale or in a manner it is not designed for;
- use it in any way that is unlawful, or that harms, disables or overburdens the service or the network it runs on.
5. Your data and your customers’ data
The business content you put into FixRiver CRM — customer records, conversations, notes, files and tasks — belongs to your organization, not to us. We claim no ownership over it. We process it only to provide the service, on your documented instructions, as described in section 1 of our Privacy Policy and in the data processing agreement that accompanies your service agreement.
You are responsible for that content. In particular, you confirm that you have a lawful basis for the personal data you upload or receive into the CRM, that you have given the people concerned the information their law requires, and that you will handle their requests for access, correction or deletion — we will help, but they are yours to answer. Do not upload special categories of data (health, biometric, political or religious information and the like) unless we have agreed in writing that the service is configured for it.
6. Acceptable use
You must not use the website or the App to:
- send unsolicited, deceptive or unlawful messages, or to contact people who have not agreed to be contacted or who have asked you to stop;
- breach the WhatsApp Business Messaging Policy or any other term imposed by Meta, Apple or Google on the channels the service connects to;
- harass, threaten, defame or impersonate anyone;
- store or transmit malware, or anything that infringes a third party’s intellectual property, privacy or other rights;
- break the law of any country where you or the people you contact are located.
Messaging channels such as WhatsApp are operated by third parties who can restrict or block a number for breaching their own rules. We cannot lift such a restriction on your behalf, and we are not liable for it.
If you come across content or behaviour in the service that breaches this section, report it to contacto@fixriver.com. We review reports promptly, and we may remove content, restrict a feature or suspend an account that breaches these terms.
7. Artificial intelligence features
Some features use artificial intelligence to summarize a conversation, suggest a reply or classify a message. They are assistive and optional: they are off unless your organization enables them, and the App asks for your explicit permission before sending any content to an AI provider. Section 8 of the Privacy Policy explains exactly what is sent and to whom.
AI output can be inaccurate, incomplete or unsuitable. It is a draft for a person to read, edit and approve before anything is sent to anyone. You remain responsible for what you send. Nothing the App generates is legal, financial, tax or medical advice, and we do not use it to make automated decisions that produce legal or similarly significant effects about any person.
8. Availability, updates and support
We work to keep the service available and secure, but we do not guarantee that it will be uninterrupted or error-free unless a separate service level agreement says otherwise. We may carry out maintenance, and we will give reasonable notice when it is planned and likely to be noticeable.
We improve the App continuously. Updates are distributed through the App Store and Google Play; some are necessary for the App to keep working, and older versions may stop being supported. We may add, change or withdraw features; if we withdraw something material to how your organization uses the service, we will give reasonable notice.
Support is provided by FixRiver, not by Apple or Google, at contacto@fixriver.com. We aim to acknowledge requests within one business day.
9. Fees
The App is free to download and contains no purchases: there is nothing to buy inside it, and no subscription is sold through it. Access to FixRiver CRM is provided under a separate services agreement between FixRiver and your organization, which governs price, term, invoicing and renewal. If that ever changes, we will say so here first.
Anything you buy on the website is governed by the terms shown to you at the time of purchase.
10. Intellectual property
Unless otherwise stated, FixRiver and/or its licensors own the intellectual property rights for the App, for the service, and for all material on FixRiver.com — including its software, design, text, graphics and trademarks. All intellectual property rights are reserved. You may access the website for your own personal use, subject to the restrictions set in these terms.
You must not:
- Copy or republish material from FixRiver.com
- Sell, rent, or sub-license material from FixRiver.com
- Reproduce, duplicate or copy material from FixRiver.com
- Redistribute content from FixRiver.com
If you send us feedback or suggestions about the service, you allow us to use them freely, with no obligation to you.
11. Third-party services
The service connects to platforms operated by other companies — among them Apple, Google, Meta (WhatsApp Business Platform) and the AI providers named in the Privacy Policy. Your use of those platforms is also subject to their own terms, which you must comply with. We are not responsible for their availability, their decisions or their changes, and a change on their side may force a change on ours.
12. Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.
We may consider and approve other link requests from the following types of organizations:
- Commonly-known consumer and/or business information sources;
- Dot.com community sites;
- Associations or other groups representing charities;
- Online directory distributors;
- Internet portals;
- Accounting, law, and consulting firms; and
- Educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of FixRiver; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.
If you are one of the organizations listed above and are interested in linking to our website, you must inform us by sending an e-mail to contacto@fixriver.com. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of FixRiver's logo or other artwork will be allowed for linking absent a trademark license agreement.
13. Content Liability
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
14. Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
15. Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
16. Suspension and termination
You may stop using the App at any time by uninstalling it, and you may have your account deleted as described in section 1. Your organization’s agreement with us governs how and when that agreement ends.
We may suspend or terminate access if you materially breach these terms, if we are required to by law, or if a third-party platform we depend on withdraws the access the service needs. On termination the licence in section 4 ends and you must stop using the App. Your organization’s business content is returned or deleted within 30 days, as set out in section 10 of the Privacy Policy. Sections 5, 10, 13, 17, 18, 21 and 22 survive termination.
17. Disclaimer
To the maximum extent permitted by applicable law, the website and the App are provided “as is” and “as available”, and we exclude all representations, warranties and conditions relating to them and to their use, including any implied warranty of merchantability, fitness for a particular purpose and non-infringement. Nothing in this disclaimer will:
- Limit or exclude our or your liability for death or personal injury;
- Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- Limit any of our or your liabilities in any way that is not permitted under applicable law; or
- Exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
18. Limitation of liability
To the maximum extent permitted by applicable law, we will not be liable for loss of profits, loss of revenue, loss of business, loss of goodwill or any indirect or consequential loss, however caused. As long as the website and the information and services on it are provided free of charge, we will not be liable for any loss or damage of any nature arising from them. Where the App and the service are provided under a paid agreement with your organization, our aggregate liability is limited to the amount that organization paid us for the service in the twelve months before the event giving rise to the claim, and the liability provisions of that agreement prevail over this section.
19. Additional terms for users of the Apple App Store
The following applies when you obtain the App from Apple’s App Store, and prevails over any conflicting provision above in respect of that distribution:
- Acknowledgement. This agreement is concluded between you and FixRiver only, and not with Apple. FixRiver, not Apple, is solely responsible for the App and its content.
- Scope of licence. The licence granted to you in section 4 is a non-transferable licence to use the App on any Apple-branded products that you own or control, and as permitted by the Usage Rules set out in the Apple Media Services Terms and Conditions.
- Maintenance and support. FixRiver is solely responsible for providing maintenance and support for the App, as described in section 8. Apple has no obligation whatsoever to furnish any maintenance and support services.
- Warranty. FixRiver is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you; to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.
- Product claims. FixRiver, not Apple, is responsible for addressing any claims relating to the App or your possession and use of it, including: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation.
- Intellectual property rights. If a third party claims that the App or your possession and use of it infringes that third party’s intellectual property rights, FixRiver, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of that claim.
- Legal compliance. You represent and warrant that you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
- Developer name and address. Questions, complaints or claims about the App should be directed to FIXRIVER LLC, 7901 4TH ST N, STE 300, ST PETERSBURG, FL, USA, 33702, contacto@fixriver.com.
- Third-party terms. You must comply with any applicable third-party terms of agreement when using the App, as set out in section 11.
- Third-party beneficiary. Apple and Apple’s subsidiaries are third-party beneficiaries of this agreement, and upon your acceptance of it Apple will have the right (and will be deemed to have accepted the right) to enforce it against you as a third-party beneficiary.
20. Additional terms for users of Google Play
When you obtain the App from Google Play, your use of Google Play is governed by the Google Play Terms of Service, and this agreement is between you and FixRiver only, not with Google. Google is not responsible for the App, for its content, or for any claim relating to it, and provides no maintenance, support or warranty for it. Any question, complaint or claim about the App should be directed to FixRiver at the address in section 19(8).
21. Export control and sanctions
The App and the service may be subject to United States export control and sanctions laws. You may not use, export or re-export them in breach of those laws, including into any embargoed country or to any person on a U.S. Government list of prohibited or restricted parties, and you confirm that you are not such a person.
22. Governing law and jurisdiction
These terms are governed by the laws of the State of Florida, United States, without regard to its conflict of law rules, and the courts located in Pinellas County, Florida, will have exclusive jurisdiction over any dispute. If you are a consumer resident in the European Union or the United Kingdom, this does not deprive you of the protection of the mandatory provisions of the law of your country of residence, nor of the right to bring proceedings there.
23. Changes to these terms
We may amend these terms at any time. When a change is material we will tell you in the App or by email before it takes effect, and the date at the top of this page will change. Continuing to use the website or the App after that means you accept the new version. If you do not accept it, stop using the service and ask us to delete your account.
24. Contact
FIXRIVER LLC · EIN 352840404 · 7901 4TH ST N, STE 300, ST PETERSBURG, FL, USA, 33702 · contacto@fixriver.com.